Fast and great support from the 37signals team

Fast and great support from the 37signals team. Metrics tracked:

  • Percentage “Smiley” (or positive) ratings
  • Average time to first response
  • Average time to first resolution
  • Percentage of cases taking more than four hours to reply
  • Percentage of cases getting a response in the first hour

Author: Daniel Bachhuber

Proud father x2. Principal, Hand Built. Maintainer, WP-CLI.

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